Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.
This role is in support of Cencora's patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.
This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment.
Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail.
Leads resolution of routine and moderately complex medical information inquiries by applying approved content, response standards, and documentation requirements.
Reviews and maintains scientific response content, knowledge resources, and documentation records to support consistency, traceability, and audit readiness.
Ensures accurate capture, triage, documentation, and escalation of adverse events, product quality complaints, and other reportable safety information within required timelines.
Facilitates coordination with medical affairs, regulatory, safety, and operational partners to resolve exceptions, clarify documentation requirements, and maintain continuity of service.
Recommends and implements approved updates to templates, checklists, routing practices, and workflow controls to reduce recurring errors and strengthen compliance.
Mentors junior colleagues and reinforces adoption of updated procedures, documentation expectations, and issue resolution practices through day-to-day coaching.
Evaluates inquiry trends and service data to identify practical improvement opportunities that strengthen knowledge delivery and workflow consistency.
Education: High School Diploma/GED or equivalent experience required. Associate's degree in pharmacy, medicine, nursing, pharmacology, life sciences, biomedical sciences, public health, or a related field, or equivalent experience preferred.
Work Experience: 3+ years of experience in medical information, drug information, pharmacovigilance, medical affairs support, clinical services, healthcare operations, scientific communications, or a related field required.
Certifications: Certification in medical information, drug information, pharmacovigilance, drug safety, or equivalent preferred. Certification in clinical research, clinical operations, scientific communication, medical writing, quality management, quality systems, or equivalent preferred.
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned.
Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.
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